Brady Rogers
St. Paul, Minnesota · bradyrogers11@yahoo.com
Skills highlights
- Built multiple PC systems for myself, family, and friends
- Proficient in Microsoft Office 365, Windows 10 & 11
- Proficient in PowerShell and command line, SQL, and database administration
- Proficient in Microsoft Windows Server Active Directory and Microsoft Intune Admin Center
- Troubleshooting and hardware repair ranging from routers/modems to PCs, laptops, and iPhones
Information technology experience
Desktop Support Technician — Boston Scientific, Arbor Lakes
- Hired specifically to support the launch of Boston Scientific's new campus, providing foundational IT infrastructure and end-user support for 1,000+ employees
- Provide executive IT support via video call, email, chat, and face to face
- Manage password, PIN, and multifactor authentication resets through Microsoft Intune
- Active Directory group modification and resolution of user account lockouts
- Collaborate and share issues and resolutions in forums, Microsoft Teams, ServiceNow
- Manage FollowYou print server connections, standard printing, scan-to-email, and initial badge setup
- Assist users with software install and support, VPN client, RSA Token, SCCM
- Perform laptop repair, imaging, setup, configuration, and new hardware installs
- Deployment, management, and use of Azure Virtual Desktops
- Desktop support including setup of monitors, keyboards, webcams, docking stations, and A/V support in meeting spaces
- Fulfill RJ45 network activation requests
Fiber Technician — Metronet
- Performed installation and maintenance of high-speed fiber optic internet services for residential and commercial properties; handled all aspects of fiber runs and troubleshot network issues
- Ensured integrity and efficiency of fiber optic cables
- Utilized Optical Time-Domain Reflectometers (OTDRs) and fiber splicers for installations and repairs
- Installation and setup of ONTs and routers
- Ensured quality of service using laptop and testing tools
- Guaranteed customer satisfaction alongside network reliability
- Utilized Outlook and Teams to communicate with coworkers, and Excel for commercial site survey spreadsheets
- Augmented LCPs directly from Metronet Fiber HUT/cabinet locations, effectively turning on new infrastructure
IT Help Desk Student Worker — Dakota County Technical College
- Assisted students with password and 2FA resets
- Managed AutoCAD, Adobe Suite, and other similar tools
- Troubleshot Wi-Fi, printer, projector, and other simple computer issues
- Demonstrated exceptional customer support in person and over email
- Logged tickets and resolutions within JIRA
Education
Associate of Applied Science in Networking Administration
PowerShell, VMware, and Database
- Installed and ran backups of Microsoft SQL Server databases, ran queries using T-SQL
- Utilized VMware, creating templates and datastores
- Utilized ESXi and the vSphere web client
- Installed Windows Server VMs on Hyper-V and VMware
- Experimented with PowerShell cmdlets and loops — for, foreach, do-while, do-until
Networking and Windows Server
- Configured networks using Cisco routers and switches with OSPF and EIGRP, along with ACLs to restrict traffic on network interfaces
- Set up VLANs and spanning tree to prevent network loops
- Set up Active Directory including group policy, along with DNS, DHCP, IIS, and a VPN server on Microsoft Server 2022
- Configured RDP on desktops and servers for remote connections over LAN/WAN
- Practiced computer forensics techniques to recover data, including cybersecurity labs
IT Security and SQL Database Systems
- Set up Fortinet firewalls and used port forwarding to allow WAN clients to view a webpage
- Installed and troubleshot cloud-based and local virtual machines
- Executed SQL queries and designed databases
- Participated in labs demonstrating how attackers exploit services and people
- Utilized Windows diagnostic tools, plus NetFlow and Wireshark
Command Line, Microsoft Office, and PC Hardware
- Used command line tools — xcopy, mkdir, ipconfig — to get comfortable without a GUI
- Wrote and executed batch files to automate tasks with Task Scheduler
- Used removable SSD storage and flash drives; installed Windows OS via WDS and bootable USB
- Microsoft Office Suite — Word, Excel, PowerPoint, Access
- Used multimeter voltage testers and performed RJ45 terminations
- Disassembled/reassembled PCs and built an Intel DDR5 gaming PC as an end-of-semester project